Welcome to FasTop Bike!

FAQ

Do you ship worldwide?
How long will it take until I see my order?
How do I select the right wheelset?
Can you put my brand logo or name on rims or frames?
What is your warranty?
Why are your prices so low?
Is my credit card information secure through this site?
Who can I contact if I have questions?
Can I provide special instructions with my order?
How do I place an order?
Do your Clincher wheels have a rider weight limit?
Why choose a Control Version?
How do I decide between 28holes vs. 32 holes?
What is more aero, FasTop Bike Clincher wheel or Tubular wheel?
What does "Handbuilt" mean in practice on FasTop Bike wheels?
Are FasTop Bike wheels Shimano 11 speed compatible?
Is aerodynamic performance more important than weight savings?
What tests are done on your wheels?
How to apply a decal?
How to remove a decal?
How do I mount the tire on my Tubular wheels? 
How can I contact the FasTop Bike after sales service department?
What are your hours of operation?

Do you ship worldwide?

Yes FasTop Bike do Worldwide Shipping. Normally we use EMS exclusively to ship products,so we will require a physical address for the shipment. For your convenience we may also offer a special flat rate shipping way for larger items such as wheelsets or frames.

 

How long will it take until I see my order?

It depends. If the item is in stock,we will ship within three business days. FasTop Bike builds wheels to order so the lead time may range from 7-15 days depending on the type of wheel and time of year. If you have any questions,please contact Customer Service at +86 139 5920 3940 or info@fastopbike.com to get a more accurate lead time.

 

How do I select the right wheelset?

Factors you have to consider are:

* Type of terrain.

* Intended use(racing and/or training, hills and/or flat courses).

* Weather conditions(wind, sea side)

* Rider factors(weight, power, riding style)

If the information on this website is not sufficient to make a confident choice,it is always possible to contact FasTop Bike by mail or phone.

 

Can you put my brand logo or name on rims or frames?

Yes,for custom logo we charge as following ways:

* For rim decal mould setup fee $100(stay within 4 colors,add one color add $20 extra),processing fee $10/rim

* For frame decal mould setup fee $150(stay within 4 colors,add one color add $30 extra),processing fee $60/frame

 

What is your warranty?(Please refer to our Warranty Policy respectively.)  

 

Why are your prices so low?

Believe it or not this is a question we’re frequently asked. Compared to the equivalents,our prices are significantly lower. This does not mean our goods are inferior,in fact our goods are designed and engineered by some of the industry leaders,the materials we use are of the highest quality. What allows us to sell at such low prices is the fact that you are buying directly from the manufacturer. Our direct marketing way allows us to offer you the lowest price possible.

 

Is my credit card information secure through this site?

YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer(SSL) technology. If the online store accepts credit cards,rest assured that both your credit card information and personal information are protected.

 

Who can I contact if I have questions?

Please click Contact Us on the menu bar to fill out the request form regarding any questions or issues you may have, then we will contact you very soon.

 

Can I provide special instructions with my order?

You can include special instructions for orders during checkout. In your shopping cart, click Checkout. On the Payment page,type your special instructions or comments in the Special Instructions text box. The store owner will receive these instructions along with the order. Click Place Order to continue with the checkout process.

 

How do I place an order?

Please follow the really easy steps:

1. Select which items you'd like to purchase and place in your Shopping Cart using the "Add to Cart" button found next to every product.

2. When you have finished choosing your items, click on the "Check Out" button in the shopping cart or in the top nav bar.

3. Review your order. Check the items, quantity, shipping and billing address information. Then proceed through the checkout sequence as before. If you need to change anything with your order, click "Edit Cart." Remember to hit "Recalculate" when making any changes to the shipping or quantity. The "Continue Shopping" link will take you to a screen with all of our sections so you can look for other items. The "Empty Cart" link will empty all of the items from your cart and take you to the Online Store home page.

4. Enter shipping and billing information. If you have registered and already logged in with the Online Store, this information will already be completed. Click on "Continue." Regarding the phone number: please include your phone number. We will only call you if there is a problem with EMS delivering your order. If we don't have it and there is a problem with the delivery address, EMS ships the item back to us.

5. Choose the appropriate shipping option.

6. Click on the "Save and Continue" button.

7. Now enter your credit card information and hit the "Place Order" button. You will now receive an order confirmation page. Your order confirmation will include a confirmation number. Please record this number in case you ever need to inquire about the status of your order. You will need this number along with your password to check the status of your order.

8. Receive your order. Use your stuff. Still need help? Post a Public Question

 

Do your Clincher wheels have a rider weight limit?

FasTop Bike Clincher wheels have been thoroughly tested in all areas of road cycling. With field-testing on different terrains and lab tests for brake performance, FasTop Bike wheels have proven to be strong and durable,these strong wheels that are technically able to handle riders over 100kg just like all our models. However not all terrains are suitable for every rider when it comes to Full Carbon Clincher wheels. Depending on the combination of factors like rider weight,terrain and intensity the best suitable wheel set can be chosen. At FasTop Bike we are happy to help you with that choice when you contact us through: info@fastopbike.com or +86 139 5920 3940

 

Why choose a Control Version?

The Control wheels come with four additional spokes in the front wheel and rear wheel compared to the standard wheels. Our recommendation to choose a Control version is when the rider weight is around 90-95kg or more. The extra power that heavier riders are able to put onto the wheels is split over the additional spokes resulting in a stiff and rigid wheel set. The standard wheels are build with 20 spokes in the front and 24 spokes in the rear. Control wheel sets are build with 24 spokes in the front and 28 spokes in the rear.

 

How do I decide between 28holes vs. 32 holes?

There are many factors to consider when choosing hole count of your rim. If you are a heavier rider or a more aggressive rider,the 32H option will most likely be the fit for you as it will provide increased strength,as well as a better ride quality at a higher rider weight. If you are a light weight rider, and wheel weight is a large concern,then the 28H option will most likely be your fit.

 

What is more aero, FasTop Bike Clincher wheel or Tubular wheel?

Whether you are purchasing a Clincher or Tubular you will be pleased with the performance characteristics of either wheel. If you prioritize aerodynamics,stability,and easy tire changes then you should purchase Clinchers. If you prioritize light weight and a more lively ride quality then Tubulars will suit your preferences best.

 

What does "Handbuilt" mean in practice on FasTop Bike wheels?

It means quality, durability and longevity!

FasTop Bike laced wheels are built in such a manner that they stay true throughout their lifetime when used in normal conditions.

* Laced up by hand

* Stress relieving and spoke bending for correct alignment from hub to rim

* Trued by hand

* Spoke tension is measured in every spoke to ensure equal tension

We have master wheel builders who have years of experience in lacing and truing wheels.

These people are passionate about cycling and crazy about wheels. You could say that it's their oxygen. So you can imagine that they would do anything to prevent a wheel being released to the market of which they are not proud.

 

Are FasTop Bike wheels Shimano 11 speed compatible?

Yes, all our wheels are compatible up to 11 speed. They are also 8, 9, 10 speed compatible,then we include a small spacer for use with non 11 speed cassettes to upgrade the hub.

 

Is aerodynamic performance more important than weight savings?

Let's look at a few figures. Assume a rider uses a conventional bike over a 25 mile flat course time trial. He weighs 150 lb, his bike is another 20 lb, and he is producing 185 watts of power. The aero drag with this scenario would be approximately 6.5 lb using aero bars into a 2 mph headwind of between 0 and 5 degrees. With his standard bike, our rider's time would be around 1 hour 7 minutes and 38 seconds. If we reduced the weight of his bike by three pounds, that time would come down by just 3 seconds. However, swap the wheels to an aero design and the drag could be reduced to 6 lb. Even with the additional quarter pound weight of the new wheels, his time saving over 25 miles jumps dramatically to over 1 minute 30 seconds.

 

What tests are done on your wheels?

Our fundamental testing standard is EN 14781. In addition to that, our testing protocol is as follows: After molding and before wheelbuilding, we verify (with micrometers and a digital scale) that each rim’s roundness, lateral offset, and weight are within tolerances. We also test the braking surface width to ensure that the braking will be smooth and consistent. We then test a random sampling from each batch of rims for braking performance and rim stiffness in our digital testing lab. This a key part of the manufacturing process and is one of the reasons why our wheels perform so well. We run the wheel up to 30kph and then we apply a braking force and measure 7 performance variables, such as deceleration, stopping distance, and very importantly average and maximum rim temperature. By measuring these things we are able to continuously improve the braking performance of our wheels and their durability under heavy braking conditions. We test the stiffness of a section of rim laced to a spoke by applying a 3000 newton force to the spoke and measuring rim deflection in thousandths of a millimeter. This lets us optimize the stiffness of the rims, which results in more power transferred from the rider through the wheel into the road. During final wheel building our wheels are tested for all the common quality standards, including: Surface Finish and Blemish, Roundness, Lateral Offset, Braking Surface Width, Weight, and Maximum Spoke Tension.

 

How to apply a decal?

Application: Peal or gently scrap off all parts of the old decal. Clean the rim well with soap and water and then use rubbing alcohol or acetone to remove any residual adhesive, grime or grease. Slowly peal the backing off the decal, position the new decal over the rim and apply starting in the center. Lay the decal down lightly, so you can lift and reposition, if the orientation is wrong. Work the air bubbles from the center towards the outside. Use a squeegee applicator (PA-1 from 3M) to work the decal into the dimples. Orientation: Start 1/4 inch from the spoke bed. Place the first decal centered and opposite the valve hole. The center of the 2 remaining decals on that rim side will be 120 degrees from the first. The smaller valve hole decal is then placed in the center of the rim directly below the valve hole. No part of the decals should cover the brake tracks. Turn the rim over and repeat on the other rim side.

 

How to remove a decal?

If your decals are adhesive and not molded in, you can use a hair dryer to soften the glue, grab a corner and gently pull off, scrape the remainder off with your nails or a blunt popsicle stick, clean well with acetone or white spirits, allow to evaporate and apply the new decals. If the original decals are molded in, (use the thumbnail test to feel for an edge) you will have to purchase a set of decals and apply them over the top. Molded in decals cannot be removed without structural damage to the rim.

 

How do I mount the tire on my Tubular wheels? 

You can find a comprehensive instruction on the Vittoria website(http://www.vittoria.com/faq/) or on the Schwalbe website(http://www.schwalbe.com/en/start.html). FasTop Bike does not recommend the use of adhesive rim tape for mounting tubular tires. Tubular tires are best fitted to the rim when glued with specific glue for carbon rims. Never sand a carbon rim!! This instruction only applies to alloy rims. Never use a metal tool to mount the tire!!

 

How can I contact the FasTop Bike after sales service department?

Please send an email to info@fastopbike.com with the product model and the service that you need or the warranty you would like to claim. Please include your first and last name, mailing address and telephone number. You can also phone FasTop Bike at: +86 139 5920 3940

 

What are your hours of operation?

FasTop Bike's hours of operation are Monday–Saturday 9:00am~6:00pm EST.

Or email us at info@fastopbike.com and we will respond within 24 hours.

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